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FAQs
Payment-Related Questions
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard), digital payment platforms (PayPal, Stripe), and other secure methods. All transactions are encrypted and PCI-DSS compliant — your financial data is protected at every step.
Sizing & Fit-Related Questions
Q: How do I find the right shoe size?
A: Refer to the detailed size chart on each product page, which includes measurement instructions and fit guidance. For personalized advice — such as choosing between narrow or wide fits for a specific style — contact our team at [email protected] for tailored recommendations.
Order-Related Questions
Q: Can I cancel my order?
A: Yes — but only before it ships. Cancel before dispatch for a full refund. Once shipped, follow our return policy for unworn, unused items.
Q: Can I modify my order after placing it?
A: Contact [email protected] immediately. Changes (e.g., size, color, quantity) are possible only if the order hasn’t shipped yet.
Q: How long until my shoes arrive?
A: Total delivery time = 1–2 business days (processing) + 7–14 business days (shipping) = 8–16 business days for all destinations. Express shipping options are available for urgent needs.
Q: Can I track my order?
A: Yes. A tracking number is emailed once your order ships. Use it to monitor real-time updates via the “Track Order” feature on our website.
Return & Refund-Related Questions
Q: Can I return shoes if they don’t fit or I’m not satisfied?
A: Returns are accepted within 30 days if the item is unworn, undamaged, and in its original packaging. We cover return shipping for defects, wrong items, or sizing issues — customers bear costs for change-of-mind returns. For hygiene reasons, shoes with visible wear (scuff marks, dirt, odors) may not be eligible.
Q: How long does a refund take?
A: Refunds are processed within 7 business days after we receive and inspect the returned item, depending on your payment provider.
Contact Us
| 📍 Address | UNIT 60 3/F YAU LEE CTR NO.45 HOI YUEN RD KWUN TONG HONG KONG |
| 📞 Phone | +852 62863955 (Mon–Fri, 08:00–17:00 UTC+8) |
| [email protected] | |
| ⏱️ Response Time | Within 24 hours on business days |