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Shipping Policy
We deeply value every customer and prioritize the swift delivery of your ordered footwear. Below is a detailed breakdown of your order journey, from payment to delivery:
1. Payment Confirmation
Once your order is authorized and verified, we promptly send a confirmation email. This serves as official acknowledgment that your order has been successfully placed and is entering the initial processing stage.
2. Processing Time
For all countries, processing typically takes 1–2 business days (excluding holidays and weekends). During this period, our dedicated team meticulously prepares your shoes for shipment, ensuring each pair is in perfect condition prior to dispatch.
3. Shipping Details
| Details | |
|---|---|
| 🚚 Shipping Duration | Regardless of destination, shipping usually takes 7–14 business days. A tracking number is provided via email once your order is en route, enabling real-time shipment monitoring. |
| 💰 Shipping Fees | Orders under 79incura6.99 shipping fee. Orders of $79 or more qualify for free shipping as a token of appreciation for larger purchases. |
| 📝 Note | Order charges cover product costs and shipping fees (if applicable). Customers are not responsible for import fees, duties, or VAT. |
4. Total Delivery Time
Total delivery time = processing time + shipping time.
| Duration | |
|---|---|
| Processing | 1–2 business days |
| Shipping | 7–14 business days |
| Total | 8–16 business days (all countries) |
5. Logistics Matching
Our system automatically selects optimal logistics based on the sales platform, item size/weight, and delivery address. If your address includes a “PO Box,” the system reviews compatibility with the chosen logistics. If the selected method cannot deliver to a PO Box, the order may be flagged as abnormal, and our customer service team will contact you promptly to modify the address or cancel the order.
6. Tracking Your Order
| Method | Details |
|---|---|
| 📧 Self-Tracking | After dispatch, we email a shipping notification with a tracking number. Updates typically appear within 72 hours of receiving this email. |
| 🔍 Track Order | Use the “Track Order” feature on our website for detailed information. If no updates are visible, contact us via email for assistance. |
7. Causes of Delay
Tracking updates may be delayed due to force majeure circumstances, including:
| Factor | Examples |
|---|---|
| 🌦️ Weather Disruptions | Heavy rain, tornadoes, floods, earthquakes, etc. |
| 📍 Local Factors | Strikes, statutory holidays, major international conferences, or other regional events. |
| 📦 Peak Season Challenges | Flight/personnel shortages during peak seasons or local logistical constraints. |
8. Contact Us
For shipping policy inquiries or order concerns:
| 📍 Address | UNIT 60 3/F YAU LEE CTR NO.45 HOI YUEN RD KWUN TONG HONG KONG |
| 📞 Phone | +852 62863955 |
| [email protected] | |
| 🕐 Hours | Mon–Fri, 08:00–17:00 (UTC+8) |
| ⏱️ Response Time | Within 24 hours on business days |