At myshoetime , we maintain rigorous quality control for all footwear. Should issues arise post-delivery, contact our customer service team at [email protected]
Return Period
Shoes may be returned or exchanged within 30 days of receipt , provided they meet our eligibility criteria.
Return Shipping Options
Method Details 📮 Post Office Collection Arrange package pickup via your local post office. 📮 Drop-off at Post Office Deliver the package to your nearest post office.
Shipping Cost Responsibility
Scenario Who Pays Our Fault (e.g., defective/damaged shoes, wrong item delivered)We cover return shipping costs and provide prepaid return labels. Your Reason (e.g., size mismatch, style change)You bear shipping fees, which vary by carrier.
Return Requirements
Type Requirements Non-Quality Issues Shoes must be unworn, undamaged, and retain original tags/packaging. Pre-Approval Required Obtain customer service approval before returning any items. Quality/Wrong Item Issues Provide clear photos of defects or errors to receive return instructions.
⚠️ For hygiene reasons, shoes with visible wear (scuff marks, dirt, odors) may not be eligible for return.
Eligible Circumstances for Return/Refund
Shoes damaged or defective due to production or transportation errors.
Items differing from descriptions (e.g., size, color, material).
Undelivered or lost parcels.
Delays exceeding agreed timelines.
Return Process
Step Action 1. Contact Us Share your order number, SKU/product name, and return reason. 2. Get Approval Our team replies within 24 hours on business days with detailed instructions. 3. Ship Items Return to the provided address with a tracking number and receipt. 4. Refund/Exchange We process refunds or exchanges immediately upon receipt and inspection.
Critical Notices
Notice Details 📍 Return Address Use only the address provided by customer service; package sender addresses are invalid. 🚫 Non-Our Items Exclude non-myshoetime items from returns — we won’t process them. 📦 Lost/Stolen Packages We aren’t liable for transit losses; retain tracking proof. ⏱️ Refund Timing Refunds may take up to 7 business days to reflect, depending on your payment provider.
Special Cases
Case Policy Defective/Damaged Shoes We issue return labels for carrier-caused issues. Customer Remorse You arrange return labels for size or style changes. Worn/Soiled Shoes Returns with visible use (scuff marks, dirt, odors) may be denied.
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